PRIVACY STATEMENT

GENERAL

Better Eating Better Health takes your privacy very seriously and we are committed to ensuring the confidentiality of your personal information. We will comply with the 'National Privacy Principles' as set out in the Privacy Amendment (Private Sector) Act 2000. This Privacy Policy Statement tells you how we manage personal information.

INFORMATION COLLECTION

The types of personal information we collect and hold will depend on the particular products and services you request from us. It may include information you give us when you place an order, contact us in person or deal with us over the phone.
We only collect information that is necessary to provide you with a product or service that you have requested. This information includes your name and contact details (eg Telephone number and postal, delivery and residential address). Where relevant (eg in the case of an order payment) we will also collect and hold information relating to the payment of orders (eg. Credit card details), but only if you authorise us to do so.
We may use your information for other purposes that are permitted by the Privacy Act and relevant laws or for any purpose which you would reasonably expect us to use the information.

The only personal information which we collect about you when you visit our website is what you tell us about yourself, for example, by completing an online form such as the feedback form or by sending us an email. When completing an online form a small data file known as a "cookie" is written to your hard drive. The cookie is deleted once the information is submitted or the browser is closed.

USE AND DISCLOSURE

We collect and use your personal information for the primary purpose of:
· Providing you with the product or service that you have requested
· Processing orders
· Delivering orders
We may use or disclose your personal information for purposes related to the main purpose for which we collect it, such as:
· Administering, monitoring, evaluating and managing the product or service you have with us
· Internal accounting and administration
· Providing you with information about other products and services offered by us.
· Complying with regulatory requirements
· Managing our relationship with you.
Furthermore, we may disclose your personal information if, for example:
· You have given us your express or implied consent to disclose the information
· The disclosure is required by law (eg under a Court order or subpoena or a law that allows a Government agency, such as the Australian Taxation Office, to demand that we disclose information about your account).
· The disclosure is permitted or authorised by law (eg under the Privacy Act 1988)
· We need to protect our interest (eg in legal proceedings to which we are a party)
· The disclosure is required in the public interest (eg where a crime or fraud has been committed).
We will not disclose names and addresses to third parties for the sole purpose of enabling them to direct market their products and services to you.

SECURITY

We will take all reasonable precautions and security measures to keep your personal information secure and protect it from loss and misuse and from unauthorised access, modification and disclosure.

UPDATING YOUR PERSONAL INFORMATION

Generally, if you request us to do so, we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with you about the accuracy, completeness or currency of a record of your personal information held by us, we will, if you request us to do so, take reasonable steps to associate with that record a statement to the effect that you claim this to be the case.

OBTAINING ACCESS TO YOUR PERSONAL INFORMATION

You can ask us to provide you with access to your personal information. Requests for a large amount of information that is not currently in use, may attract a fee and require additional time before a response can be given. In some cases, we are entitled under the National Privacy Principles to refuse to give you access to your personal information. This includes circumstances where giving you access would prejudice negotiations we are having with you, prejudice investigations of unlawful activity or prejudice activities carried out by or for a law enforcement agency.
If we deny your request for access to information we will advise you why we have denied you access. There are certain types of information that cannot be provided to you but we will explain that when you contact us.

CHANGES TO THIS PRIVACY POLICY STATEMENT

We may change this Privacy Policy Statement from time to time, but will remain bound by any legislative requirements. We may notify you about changes to this Privacy Statement by posting an updated version on our Website.

FURTHER INFORMATION AND HOW TO CONTACT US

You can ask us for more information about the way we manage your personal information. If you would like to access your personal information or have a complaint or enquiry, you can contact us during business hours on +61 2 49426835. You can also contact us on:
Facsimile:+61 2 49448315
Email: info@bebh.com.au
Mail: PO Box 2221 MDC GATESHEAD NSW 2290